FAQ & Overview

Overview of our Ordering Process

Once you place your order, you'll immediately receive an email confirmation. Within a few days, you will receive a proof for you. There, you'll have the opportunity to approve it or make suggestions for changes and improvements. Once you've approved the proof, we will go into production. Remember, nothing goes into production without your approval! It's that easy!

Overview of our Quote Process

Once you request a quote, you can expect a response within 48 hours. You'll be able to communicate with our team to request quantity changes, colors, and anything else you may need. Proofs will be provided after an order is placed, but if you would like to see a sample of our work, let us know, and we'll see what we can do! Once a quote is approved, we will get started right away on getting the order processed.


Do I need an account to order?

 You will need an account with us to place an order; however, you can request a quote without setting up an account. Contact us if you don't have an account, and we can get you started!

What kind of artwork can I send? And what if I don't have artwork?

Vector artwork like .ai or .eps files will work best, but you can send us what you have! Our fantastic design team will work with what you have to create exactly what you need*. Don't have art? Just let us know what you're thinking, and we'll create it for you*. Your art will then stay on file for easy reordering!

*subject to logo recreation fees. Please contact us for more details.

What are setup fees?

Some of the items we offer have 'setup' charges; these are not art charges. These are charges to create the screen, die, or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you will only be required to pay a reorder fee which will be less than the setup fee.

Can I order below the minimum quantity?

Some items can be ordered below our minimum order quantity, but there will be a surcharge. Please get in touch with us to see if your desired item qualifies.

How long does production take?

Production time varies depending on order volume and the specific product you're ordering. Most products will range between 10-20 business days in production time, but some items may take longer. When you request a quote, we'll provide the current production time for your order.

Do you offer rush production?

Yes! Products eligible for our QuickShip program typically ship within 3-5 business days after proof approval and are eligible for 24-hr design turnaround. Items eligible for QuickShip change often, but if you need something faster than standard production, please reach out to us at (866) 600-2787 or at promotional@apartmentideas.com and let us know your in-hands date so that we can provide options.

Can I receive a proof before ordering?

We will only provide proofs once an order has been placed. You will be able to request changes before having the item produced, and we will only send an item to production if approved. If an item is canceled after a proof is provided, a $35 cancellation fee per design will apply.

I don't see the item I need.

If there is a specific item that you would like to order that is not listed on our site, you can request a custom quote. Contact us at (866) 600-2787 or at promotional@apartmentideas.com

Do you offer high-volume discounts?

Absolutely! Please get in touch with us to see what we can do.

What payments are accepted?

We accept all major credit cards and checks! We offer Net30 to approved clients, and you will not be billed until your item(s) ships*

* some high volume orders may require prepayment

Are you a part of Compliance Depot or any other compliance company?

Yes, we are! Apartment Ideas has been in full compliance with most credentialing companies in the country, including Compliance Depot, OPS Technology, NetVendor, and Nexus Connect. If you'd like to know of any others, email info@apartmentideas.com; we'll be glad to check or sign up if needed.